Privacy Policy for Mudita Hotel
NOTE : Last Updated: May 7, 2025
At Mudita Hotel (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.themuditahotel.com], make a reservation, or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect We may collect the following types of information:
A. Personal Information
• Contact Details: Name, email address, phone number, mailing address.
• Booking Information: Reservation details, check-in/check-out dates, room preferences, payment information (e.g., credit card details, UPI details).
• Identification: Government-issued ID (e.g., Aadhaar, passport, or driver’s license) if required for check-in or legal purposes.
• Account Information: Username, password, or loyalty program details (if applicable).
B. Non-Personal Information
• Browsing Data: IP address, browser type, device type, operating system, and pages visited on our website.
• Cookies and Tracking Technologies: Information collected via cookies or similar technologies to enhance your experience and analyze website usage.
• Preferences and Feedback: Survey responses, reviews, or preferences you share with us.
2. How We Collect Information
We collect information in the following ways:
• Directly from You: When you make a reservation, fill out forms, create an account, or contact us via email, phone, or in person.
• Automatically: Through cookies, analytics tools (e.g., Google Analytics), and server logs when you visit our website.
• From Third Parties: From online travel agencies (e.g., MakeMyTrip, Booking.com), payment processors, or travel partners.
3. How We Use Your Information
We use your information to:
• Process and manage reservations, payments, and check-ins.
• Communicate with you about your booking, special offers, or customer service inquiries.
• Personalize your stay, such as accommodating room preferences or dietary requirements.
• Improve our website, services, and marketing efforts through analytics.
• Comply with legal obligations, such as tax reporting or safety regulations under Indian law.
• Protect against fraud or unauthorized activities.
4. How We Use Your Information
We use your information to:
• Service Providers: Third parties that assist with reservations, payment processing, website hosting, or marketing (e.g., payment gateways, cloud providers).
• Business Partners: For promotions or partnered services, with your consent.
• Government Authorities: When required by law, such as for tax purposes, immigration compliance, or in response to a court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Ensure the website functions properly (e.g., saving your booking preferences).
• Analyze website performance and visitor behavior.
• Deliver personalized ads or content.
You can manage cookie preferences through your browser settings or our cookie consent tool (if applicable). Disabling cookies may affect website functionality.
6. Your Choices and Rights
Under applicable laws, such as the Digital Personal Data Protection Act, 2023 (India), you may have the following rights:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Consent Withdrawal: Withdraw consent for processing your data, where applicable.
• Data Portability: Request a transferable copy of your data.
• Grievance Redressal: Raise concerns about data handling.
To exercise these rights, contact us at themuditahotel@gmail.com or +91 9366771151 / +91 9366771191. We may require verification of your identity.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information, such as encryption for payment processing, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (e.g., tax or hospitality regulations in India), or resolve disputes. For example, booking records may be retained for up to 7 years as required by Indian tax laws.
9. International Data Transfers
If you are located outside India, your information may be processed in India. We ensure appropriate safeguards, such as contractual agreements, to protect your data in accordance with applicable laws.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., booking platforms or tourism boards). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn such information has been collected, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Mudita Hotel -
Near CHC Government Hospital, Dirang,
West Kameng District, Arunachal Pradesh,
PIN-790101, India
Email:themuditahotel@gmail.com
Phone: +91 9366771151 / +91 9366771191
NOTE : By booking or staying at Mudita Hotel, you agree to these Terms and Conditions
